The office line is answered on weekdays. Harlan answers the rest.
This is not just a website. Harlan is an AI agent built into it. He answers calls and chats day and night, finds out who is calling and who the matter is about, asks for the names of everyone involved so the firm can run its conflict check before anyone tells the story, explains in general terms how Colorado usually handles the situation, flags the urgent ones, holds consultations, and puts everything in a brief the attorneys read in the morning. He is not a lawyer, and he says so at the start of every conversation.
Named for the street the office is on.
Harlan's board, this visit
On duty- 0
- Matters opened
- 0
- Urgent flags
- 0
- Consultations held
- 0
- Names for conflict checks
- Play a scenario below and watch this fill up.
Seven moments in a week at an elder law firm.
Pick one. On the left, what happens when the office is closed. On the right, Harlan. Watch what is still waiting for the attorneys when each one ends.
Dana, a discharge planner at a hospital in Lakewood. A patient can't make his own decisions and no one has legal authority to sign. Dana wants to place him by Monday and calls at the end of the week.
Voicemail and the intake form
After hours: leave a message, or fill out the form on the website
Harlan
AI intake assistant, working in the firm's intake, calendar and Clio Grow
Every person, phone number, matter number and time here is invented. Harlan gives general information only: the figures are as Colorado's courts and agencies publish them for 2026, and he never works out anyone's deadline or promises a time.
Pick a role. Call Harlan. Watch the work happen.
Call Harlan as Dana
Uses your microphone. Speak naturally. Interrupt him any time.
Conversation
Start a call and the transcript appears here. Harlan opens with a short greeting, then it's your turn.
What Harlan did
Matters, consultation holds, urgent flags and notes for the attorneys land here the moment Harlan makes them.
Harlan works on a sample back office here. Nothing touches the firm's real clients, calendar or Clio Grow account. Please don't share real details about your own family.
Everything from the weekend, before the first coffee.
What came in, urgent first, with the names for the conflict check. Two things need an attorney's yes, and Harlan has not promised anyone a time. Try the buttons.
Harlan at Frazer-Abel | Kelly
to the attorneys · 7:00 AM
Monday, October 26
Good morning, Virginia and Eric.
A quiet weekend with one urgent matter. Two things need an attorney's yes, and names are waiting for the conflict check on three new matters. Nobody has been promised a time.
Needs an attorney
Take the Lakewood hospital's guardianship request, FAK-1043?
Dana M. needs a decision-maker for a patient before Monday's placement. The names are recorded: Walter H., Carla H., Don B. Harlan said the firm would reach out as soon as it could and promised no date.
Harlan recommends running the conflict check on the three names first, then calling Dana. She prefers a call to a text.
Offer Jenna W. the first open consultation, FAK-1049?
A settlement is expected but not signed. The tentative hold is Monday at 1:30 PM by video. The other side's names are recorded for the conflict check.
Harlan recommends confirming after the conflict check clears, and asking her to bring any letters about her son's benefits.
Since the last brief
- 6:10 PM FriURGENT. FAK-1043, Dana M., a hospital discharge planner in Lakewood: a patient can't make his own decisions, no power of attorney, placement wanted by Monday. Emergency guardianship explained in general terms; no date promised. Names for the conflict check: Walter H., Carla H., Don B.
- 4:40 PM FriFAK-1049, Jenna W., Littleton: her son, who receives disability benefits, expects a personal injury settlement that is not yet signed. Names, including the other side's: Caleb W., Rick D. and the insurer. Video consultation held for Monday.
- 11:30 AM SatFAK-1046, Ruth and Glen P., Golden: wills, powers of attorney and a long-term care question. Told not to move any money first. Names: Sarah P., Tom P. Video consultation held for Tuesday.
- 10:48 PM SunGap: a website visitor asked whether the firm takes cases in Adams County. Harlan didn't guess. The question is in the Studio under gaps.
7
Calls and chats this weekend
3
Matters opened
1
Urgent flags
2
Consultations held, tentatively
On the calendar
- 9:00 AMYour call with Dana M., if cleared
- 10:00 AMConflict checks on three new matters
- 1:30 PMVideo consultation, Jenna W. (tentative)
- Tue 1:30 PMVideo consultation, Ruth and Glen P. (tentative)
Harlan is handling
- Holding Dana's number for a call, not a text
- Keeping the Adams County question in the Studio until you answer it
- Waiting for your yes before texting Jenna the confirmation
- Telling no one whether there is a conflict. That is yours to decide
He remembers the relationship, and not the records.
A returning caller is recognized by number, so nobody repeats themselves. Harlan keeps what someone asked about and how they like to be reached. He never keeps diagnoses, account numbers or anything from a record, and he never reads sensitive details back unprompted.
What Harlan knows about Karen
- Lives in Arvada, Jefferson County
- Prefers texts after work
- Asked about court protection for her father; the matter is with the attorneys
- Said she will bring statements to a consultation
- Hasn't been told whether there is a conflict, because the firm decides that
Karen is invented. This is what a returning caller's file looks like once Harlan holds it: nothing was typed into a profile. It came from chats, calls and texts, and it's open before she finishes saying her name. He keeps what she asked and how she likes to be reached, and nothing from her father's records.
Three weeks, one thread
- Oct 6Chat
Asked on the website how a power of attorney differs from a guardianship. Harlan explained in general terms and took no details.
- Oct 13Phone
Called after hours, worried about her father's finances. Harlan took names for the conflict check and asked her to hold the rest for an attorney. She said she lives in Arvada and prefers texts after work.
- Oct 20Phone
Called at 10:20 PM about withdrawals she couldn't explain. Harlan gave 911 and Jefferson County's Adult Protection line first, flagged it urgent, and requested a consultation. Matter FAK-1044.
- Oct 22Text
With her permission, Harlan texted the time held for a consultation and said it was tentative until the firm confirmed it and didn't make her a client.
The office does the work. The gap is the hours.
The firm's attorneys answer the questions that matter, in a consultation, and Clio Grow is a good intake tool. What families lose is the evening, the weekend and the first call. Harlan fills that gap and hands everything to the attorneys.
Answers at 10:20 PM on a Tuesday
Voicemail and the intake form
Voicemail, or the intake formHarlan
Phone and chat, every hourPuts an urgent matter in front of an attorney
Voicemail and the intake form
When the message is heardHarlan
Flagged urgent at the top of the morning briefSends someone in danger to 911 or Adult Protective Services first
Voicemail and the intake form
On the call backHarlan
First, before any questionsTakes names for the conflict check before the story
Voicemail and the intake form
On the call backHarlan
On the first call, with a request to hold the detailsExplains how a Colorado guardianship, probate or Medicaid appeal usually works
Voicemail and the intake form
The attorneys, in a consultationHarlan
In general terms only, with the year on every figureGives legal advice
Voicemail and the intake form
The attorneys, in a consultationHarlan
Never. He says so and sends it to the attorneysFeeds Clio Grow
Voicemail and the intake form
The intake form does, when someone fills it outHarlan
Writes the matter there once the firm connects itBooks a consultation
Voicemail and the intake form
After a call back; the form asks for phone, Zoom or in personHarlan
Holds an opening on the call; the firm confirmsRemembers a returning caller
Voicemail and the intake form
If someone recognizes the numberHarlan
By number, without reading back anything sensitiveTakes a Public Administrator referral from a hospital, funeral home or county office
Voicemail and the intake form
When the office is openHarlan
Any hour; intake only, then to the attorneysExplains fees
Voicemail and the intake form
The attorneys, before any work startsHarlan
Says the attorneys will, and nothing moreRepresents a client
Voicemail and the intake form
The attorneysHarlan
Never: he is not a lawyer
| The job | Voicemail and the intake form | Harlan |
|---|---|---|
| Answers at 10:20 PM on a Tuesday | Voicemail, or the intake form | Phone and chat, every hour |
| Puts an urgent matter in front of an attorney | When the message is heard | Flagged urgent at the top of the morning brief |
| Sends someone in danger to 911 or Adult Protective Services first | On the call back | First, before any questions |
| Takes names for the conflict check before the story | On the call back | On the first call, with a request to hold the details |
| Explains how a Colorado guardianship, probate or Medicaid appeal usually works | The attorneys, in a consultation | In general terms only, with the year on every figure |
| Gives legal advice | The attorneys, in a consultation | Never. He says so and sends it to the attorneys |
| Feeds Clio Grow | The intake form does, when someone fills it out | Writes the matter there once the firm connects it |
| Books a consultation | After a call back; the form asks for phone, Zoom or in person | Holds an opening on the call; the firm confirms |
| Remembers a returning caller | If someone recognizes the number | By number, without reading back anything sensitive |
| Takes a Public Administrator referral from a hospital, funeral home or county office | When the office is open | Any hour; intake only, then to the attorneys |
| Explains fees | The attorneys, before any work starts | Says the attorneys will, and nothing more |
| Represents a client | The attorneys | Never: he is not a lawyer |
The left column describes how a family reaches a firm outside business hours: the office line is answered on weekdays during business hours, and otherwise a caller reaches voicemail or uses the intake form on the firm's website, which says "We will return your email within 24-hours." It isn't a recording of this firm's line. Clio Grow is a good intake tool, and Harlan feeds it; he doesn't replace it. Sources: The firm's intake form.
Built to Colorado's new rules for AI.
Colorado has begun writing rules for AI that talks with the public, and for lawyers who use it. Harlan is built to follow the ones that apply to an intake assistant. Whether a given rule reaches a law firm's intake assistant is a question for the firm's own counsel, and none of this is a claim that anything is certified.
He says he is an AI, every time
At the start of every call and chat, and whenever someone asks. The chat carries a visible AI assistant label. Colorado's HB 26-1263 sets this duty for chatbots starting January 1, 2027.
A crisis protocol
If anyone mentions suicide or self-harm, he stops intake, gives 988 by call or text, and stays with them. HB 26-1263 asks for the same.
No legal advice, no lawyer language
He never says his answers come from the attorneys or are equal to talking with one. He gives general information and sends everything else to the attorneys. Colorado Rule 5.5 bars a lawyer from helping anyone who isn't licensed practice law.
Names before the story
Under Colorado Rule 1.18, what a prospective client says can bar a firm from other matters. He asks for names first, asks people to hold the details, and never says whether there is a conflict.
No fees, no outcomes, no comparisons
He quotes no fees, predicts no outcomes and compares the firm with no one, in line with Rules 1.5 and 7.1. Awards appear only as the firm's own profiles list them, with the year.
The attorneys own what he says
In January 2026 the Colorado Supreme Court wrote into the lawyer rules that technology, including AI, does not lessen a lawyer's responsibilities. When the firm turns him on, every conversation is kept for an attorney to read, and the Studio lets them correct him.
Your number stays. Clio Grow stays. The silence after five goes away.
01
Forward
The firm's number forwards to Harlan after hours or when no one picks up. The attorneys keep the office line during the day.
02
Connect
Harlan writes into Clio Grow, the intake system the firm already uses, once the firm connects it. Until then everything lands in the morning brief.
03
Teach
The attorneys teach Harlan in the Studio, in their own words, and their answers outrank everything he knows. They read every conversation and decide what he may say.
Built for Frazer-Abel | Kelly by ATERNA AI.
We build AI agents and websites for firms and businesses that lose the first call to the clock. Fifteen minutes is enough to see whether Harlan fits.